Return and Refund Policy

Before sending a product back, contact xuksupport@163.com with your order number, product model, purchase details, and the reason for your request. We will review the request and provide instructions when a return is appropriate.

Eligibility, return arrangements, inspection, shipping responsibility, and any refund depend on the product, order, condition, destination, and applicable law. Do not ship a product without return instructions. Products that are used, installed, modified, damaged, incomplete, or returned without approval may require additional review.

When a confirmed quality issue is reported, replacement is generally the primary after-sales resolution under the Replacement Policy. A refund is not unconditional and is considered case by case. Any approved refund is normally sent to the original payment method, subject to payment-provider processing.

This policy does not limit consumer rights that cannot be excluded under applicable law.